What Drives Customer Service

I'm passionate about customer service and what drives it, what makes it great and why it sometimes fails. ReadThis.com is a collection of my own experiences with the brands, products and services that I encounter as a customer, stakeholder or interested by-stander.


Mercedes-Benz Austin - Customer Service Excellence

Published May 13, 2011   permalink

We recently visited our Mercedes-Benz dealer for an AC issue. Our experience was nothing short of "truly exceptional."
 
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Amazing Service, Amazing Value. Close to Home.

Published April 16, 2011   permalink

If you're looking for a custom earpiece and you haven't had your ears checked in a while, consider making an appointment and getting your earpiece fit by a professional. If you're in Austin, give Dr. Hutchison a call at Austin Hearing Services. Wonderful customer service, great product, and the satisfaction of shopping locally.
 
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Build Subject Matter Expertise

Published April 13, 2011   permalink

Are you a social media professional looking to broaden your knowledge, or to earn a certification in social media as it applies to business? Take a look at the University of San Francisco's online training program. The course runs about 8 weeks, and it's completely online.
 
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Invest in the First Experience

Published February 08, 2011   permalink

Take the time to get your transations right: The payoff is a positive first impression in an increasingly connected business world.
 
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The Marketing and Operations Connection

Published January 10, 2011   permalink

One of the undeniable transformations occurring due to the increased use of social technology is the connection between marketing and operations--between what is promised and what is delivered.

This connection has been a mainstay of my view of the social web--whether deployed as a participative platform in business--for example, the use of a Facebook business page--or as core technology--a customer support community or the adoption of Socialtext, for example, as an enterprise platform for collaboration.


 
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